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Shipping/Returns

Shipping/Returns

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We use UPS, FedEx and USPS package shipping in order to have tracking on packages.  

We do not ship in padded envelopes.

Shipping charges are based on weight and service zone.  

Products that require to be shipped in oversized boxes (dimensional weight) will be charged according to Fed Ex or USPS guidelines.

There will be a $2.50 handling charge applied to all orders.  

All Online orders with ACTUAL shipping charges will be confirmed via e-mail.

Backorders

MAT Electronics attempts to stock all items listed in its catalog and advertising. We will automatically cancel items not available after one month in our system unless otherwise specified by the customer, in which case, we will ship items as they become available. 

Returns Policy

All parts must be examined by the customer upon receipt of shipment. If there are any discrepancies with the order, they must be reported to a Customer Service Representative within 7 working days of receipt. 

All returns must be accompanied by a Return Authorization Number (RA#) supplied by a MAT Electronics Customer Service Representative. Customer has 14 days from issue date to return merchandise. RA# will not be valid after these 14 days.

The RA# must be printed legibly in BOLD print on the outside of the shipping box. Customer must have a copy of the invoice in the box and indicate the reason for the return. All parts must be returned with all accessories included and in the original packaging. Any returns not having this information will not be accepted as a valid return and will be returned to the customer. Shipping charges on original orders are not refundable.

We WILL NOT issue UPS Call Tags for pickup of return packages. The customer is responsible for returning the part and will be re-charged for the replacement part if applicable. A merchandise credit or refund will be issued upon receipt of returned part.

Whole order returns that were classified as undeliverable by shipping company, due to customer error, are subject to any additional shipping charges that may be incurred on re-shipment of order to the customer.

If an order is refused by the customer two times without a valid and acceptable reason, the customer is automatically placed on a "payment in advance shipments only" or a "credit card only" basis. 

A 15% restocking charge will be applied to any returns due to customer error. 
(see Re-Stocking Charge Policy)


Shorted Shipments

If you were billed for parts not received, please contact our Customer Service Department. Notify us which part(s) you did not receive along with the invoice number. We will send out the parts immediately. All claims MUST be made within 7 days from date of receipt.  

 

Order Re-shipments

If an order is returned to MAT Electronics, due to customer error, any additional shipping charges incurred when the order is re-shipped back to the customer will be charged back to the customer.

 

Re-stocking Charge Policy

If a customer determines that they no longer need a part(s) or it is just not what they want, a 15% restocking charge will be applied against the original charge--NO EXCEPTIONS.  

 

Guarantee

Any parts or products purchased from MAT Electronics that prove to be defective will be replaced or refunded to the customer only if returned within 90 days of receipt. A Return Authorization Number (RA#) must be supplied by our Customer Service staff with a copy of your invoice. All Test Equipment is warranted by the original manufacturer and is exempt of MAT Electronics guarantee. There are NO EXCEPTIONS to this 90 day warranty period. 

 

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MAT Electronics
398 Pike Road
Huntingdon Valley, PA 19006

1-800-628-1118

Copyright 2017 MAT Electronics. All Rights Reserved.
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