Return Authorization Request Form (RMA)

This form must be completed accurately. An email will be sent to you issuing a RMA number and specific instructions for your return. *Required Fields

*Customer #:

*Company Name:

*Contact Name:

*Email:

Fax Number:

*Telephone Number:

IMPORTANT: Please make sure information is correct - recheck for accuracy! (You must enter atleast one part number & information to submit request)

*Invoice #:

*Part #:

*Reason for return (be specific):

*Action Requested: Choose Action Part Replacement Merchandise Credit Refund

Part #:

Reason for return (be specific):

Action Requested: Choose Action Part Replacement Merchandise Credit Refund

Please enter any additional Parts and corresponding information in box below:

Please Note: RMA#'s are only valid for 14 days from issue date

Returns Policy

All parts must be examined by the customer upon receipt of shipment. If there are any discrepancies with the order, they must be reported to a Customer Service Representative within 7 working days of receipt. 

All returns must be accompanied by a Return Authorization Number (RA#) supplied by a MAT Electronics Customer Service Representative.

Customer has 14 days from issue date to return merchandise, RA# will not be valid after these 14 days.

The RA# must be printed legibly in BOLD print on the outside of the shipping box. Customer must have a copy of the invoice in the box and indicate the reason for the return.

All parts must be returned with all accessories included and in the original packaging. Any returns not having this information will not be accepted as a valid return and will be returned to the customer. Shipping charges on original orders are not refundable. 

We WILL NOT issue UPS Call Tags for pickup of return packages. The customer is responsible for returning the part and will be re-charged for the replacement part if applicable. A merchandise credit or refund will be issued upon receipt of returned part.

Whole order returns that were classified as undeliverable by shipping company, due to customer error, are subject to any additional shipping charges that may be incurred on re-shipment of order to the customer.

If an order is refused by the customer two times without a valid and acceptable reason, the customer is automatically placed on a "payment in advance shipments only" or a "credit card only" basis. 

A 15% restocking charge will be applied to any returns due to customer error.

(see Re-Stocking Charge Policy)

Shorted Shipments

If you were billed for parts not received, please contact our Customer Service Department. Notify us which part(s) you did not receive along with the invoice number. We will send out the parts immediately. All claims MUST be made within 7 days from date of receipt.  

Order Re-shipments

If an order is returned to MAT Electronics, due to customer error, any additioanl shipping charges incurred when the order is re-shipped back to the customer will be charged back to the customer.

Re-stocking Charge Policy

If a customer determines that they no longer need a part(s) or it is just not what they want, a 15% restocking charge will be applied against the original charge--NO EXCEPTIONS.